Job Information
WK International Restaurant General Manager in Troy, New York
Restaurant General Manager
Full Time • Whistling Kettle-Troy
The Whistling Kettle started in 2004 and continues to set the standard as the premier tea forward restaurant destination with numerous 'best of' awards over the years. We are seeking motivated, detail oriented and customer service focused individuals to join our management team and spread the word on tea! You'll be in regular contact with founders to help support you in any way possible! Our culture is commited to helping you grow along with us, and great benefits like:
401k with company match
Health, dental and vision insurance
Paid time off
Discounted meals and merchandise
Position Summary
The primary duty of the Restaurant Manager is to assist the owners and kitchen manager in the day-to-day operations of a Whistling Kettle restaurant. The Restaurant Manager is directly accountable for the supervision, organization, and scheduling of the hourly team in the Front of house including greeter team, servers, bussers, expo and tea tenders. This position maintains the highest quality Guest Experience through a dedication to excellence in food, beverage and service standards, cleanliness, sanitation and safety. Success is earning the loyalty of Our People and is measured in real growth in sales, profit and market share, and is the result of implementing the WOW factor of service.
ESSENTIAL TASKS AND RESPONSIBILITIES:
Provides on-going coaching and appropriate progressive discipline to all Team Members in the restaurant, managing appropriate documentation and ensure each Team Member has clarity around their current level of performance
Increases sales in the restaurant by providing the highest levels of uncompromising quality of food, beverage, reception, greeting, seating and service.
Supervises day-to-day operations to ensure all standards of Whistling Kettle quality and service are achieved during each shift.
Provides orientation and training according to all Whistling Kettle training systems, standards and manuals for new hires
Constructs the weekly work schedule to meet the demands of the business.
Supervises operations and Team Members to ensure that all cleaning, maintenance, housekeeping and side work duties are accomplished in line with operations standards.
Proactively communicates to owners and other members of the management team to share and convey information regarding the restaurant. Ensures there are no surprises.
Maintains familiarity with all national, state, and local safety, health, and sanitation standards and ensures all Team Members are following guidelines appropriately.
Correctly performs all duties necessary to close the restaurant.
Performs effectively in all position
Additional duties as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Must be able to pass a verifiable background check
Organization, planning, and time management skills with the ability and initiative to react effectively and quickly to unexpected circumstances
Ability to read and understand financial data
Ability to build positive working relationships and provide clear direction and feedback
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
Handle stress associated with responding to/solving problems
Exercise of discretion and independent judgment, as well as a creative approach to formulating responses
Accurately complete paperwork and reports
Ability to operate a computer with basic office functions, e-mail, spreadsheets, moving files, web browsing
EDUCATION AND WORK EXPERIENCE:
A minimum of one (1) year of restaurant/hospitality experience required in a sit down, table service setting (not quick serve)
Previous experience managing or co-managing a restaurant preferred
High School Diploma or G.E.D. required
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, and hear
Must be able to constantly stand and walk for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly
Must be able to lift, handle, and carry (e.g. food, small wares, equipment, supplies and paper goods) at a minimum of 50 pounds constantly, and up to 100 pounds occasionally
Must be able to bend, kneel, stoop, reach, and squat on a frequent basis
Must be able to taste, be able to distinguish between and among flavors, spices, and scents as to their appeal and level of intensity for all food and beverage products
Must be able to perform work on a computer in addition to completing paperwork
WORK ENVIRONMENT:
Must be able to work around changing of schedules, which includes being available to work throughout the day, nights, weekends, and holidays, as required
Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke
Temperature extremes range from working in hot kitchen over 90 degrees Fahrenheit to working in a walk-in fridge of 40 degree Fahrenheit
NOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only. Whistling Kettle is an Equal Opportunity Employer.
Compensation: $52,000.00 - $62,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Good food. Good Tea. Good times. The Whistling Kettle started in 2004 and has fast become one of the top dining destinations in the Capital Region with 3 locations.Consistently ranked #1 tea shop, and multiple awards for our restaurants. We are always looking for motivated individuals who are eager to learn and enjoy a team based environment that aims for happy customers.