Job Information
Rapid Response Monitoring Services, Inc. Residential Concierge in Syracuse, New York
Role Summary
Rapid Response Monitoring is seeking a Residential Concierge for our upscale residential building in Franklin Square. We are seeking a well-presented, friendly, organized, and service-oriented front desk agent to join our company. You'll be responsible for performing various administrative tasks, such as answering telephones, responding to residents questions and concerns and ensuring smooth daily operations within this resort-style community. As the first point of contact for our customers, you must be personable and have outstanding interpersonal communication skills. The right candidate will be an integral part of our vision of delivering the lifestyle our residents deserve.
Shift Hours
Various hours on 1st, 2nd, and 3rd shift.
Responsibilities
Greet residents and guests at the front desk with a welcoming smile and professional yet friendly demeanor. Handle packages: Receive, log, and retrieve packages for residents. Handle complaints: Address resident complaints and report them to the appropriate department. Provide information: Offer local knowledge and recommendations on attractions, dining, and entertainment, coordinate personal shopping and or grocery delivery upon request. Liaise with staff: Work with housekeeping, cleaning, and groundskeeping staff to ensure safety and cleanliness standards are maintained. Build a network: Develop a network of local contacts, service providers, and businesses to serve guests. Notify Security of any issues that you cannot resolve immediately. We want you on our Team:
You have a positive attitude and love working with people Your organizational, communication, and customer service skills are first class You thrive on staying busy and being part of a top-notch team Basic Qualifications
High school diploma or GED equivalent preferred Computer literate and proficient in using Microsoft Office Flexible Schedule and weekend availability Organized and detail-oriented Excellent customer service skills Must display strong verbal and written communication and phone skills, including a professional phone demeanor Excellent interpersonal skills, diplomacy, and the ability to interact effectively with individuals and groups at all levels Ability to remain calm, polite and patient in stressful situations Preferred Qualifications
2+ years experience in customer service, front desk, and/or the hospitality industry Physical Requirements
Moderate lifting 15-30 pounds regularly. Ability to lift, push, pull, or carry heavy objects. Occasional heavy lifting of >50 pounds. Be physically active, able to frequently sit, stand, or walk for observing patrols, for long periods, and comfortable climbing stairs and walking up inclines and uneven terrain. Conduct frequent and random on-foot patrols of the building and campus perimeter. Effectively demonstrates the ability to use proper techniques in controlling disorderly or combative visitors, personnel, or trespassers when necessary. Working in extreme conditions, heat\sun, cold, wet, and temperature changes while fulfilling patrol duties. COVID-19 Requirements
Must be vaccinated against COVID-19. We are not requiring boosters at this time.
What awaits you at Rapid Response
Annual salary increases Medical, Dental, Vision, and 401k Paid vacations and sick time Wellness program and wellness days off Internal advancement opportunities The opportunity to make an impact on communities across the country every day