Job Information
Crescent Hotels and Resorts Front Desk Agents in Syracuse, New York
Description
The amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributions
Stepping stones for a career in hospitality with the renovated, beautiful Marriott Downtown Syracuse.
We offer FREE parking, FREE staff meals, competitive Paid Time Off , Health Benefits, and we also offer Hotel Room discounts at Marriott properties Worldwide.
In this role, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
You will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Does this sound like you?
You have a passion for the hospitality and thrive to ensure that our guests' experience is a memorable one. Experience in a similar position at a hotel preferred. Marriott brand experience a plus. You have strong communication and interpersonal skills and flexible to work weekdays, weekends and holidays.
Qualifications
Experience
Required
- 1 year: Experience working in customer service or hospitality preferred but not required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)