Job Information
House of Blues Guest Services / Guest Ambassador in Saratoga Springs, New York
Job Summary:
Who are we?
Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.
The Role:
The Guest Service member will interact with guests to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Functions:
· Adapt to guest needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
· Refer unresolved guest grievances to designated departments for further investigation
· Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
· Partner with fellow crew members at the end of show to close the venue- this may include collecting non-perishables and recyclables from the lawn and/or reserved section.
· Other tasks as assigned by the Guest Services Manager.
Qualifications:
· High School Diploma or equivalent
· Strong strategic thinking and creative problem-solving skills
· Open availability for nights, weekends, and holidays
· Acute sense of judgment, tact and diplomacy
· A strong sense of teamwork and ability to execute programs
· Excellent verbal communication skills
· Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
The expected compensation for this position is:
$15.50 USD - $16.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.