Job Information
FIFCO USA GBH Host/Hostess in Rochester, New York
BREW HOUSE HOURS OF OPERATION:
Availability Needed: All
Preferred Availability: Daytime & Sundays
As a Host/Hostess, you will be responsible for providing a warm and friendly immediate greeting to our guests at the door. You will be responsible for knowing all areas of service in the Brew House and able to direct guests to where they want to go. You will take names on a waiting list and give quotes when tables are not immediately available, run the floor, observe and keep track of the status of tables, and answer the phone. You will help to maintain and organize the host area, retail store, foyer, front entrance, and restrooms throughout your shift. Being passionate about beer, especially ours, is a plus!
SHIFTS: daytime & evening/weekend availability on Saturday nights is a must
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Demonstrates genuine hospitality and sets the stage for an exceptional dining experience by making every single guest feel welcome
Engages in friendly conversation and directs guests as they enter the Brew House
Coordinates the guests experience and relays any important information to management and servers/bartenders
Answers the phone and attend to guest queries and reservations
Manage wait list and reservations in a high volume, fast paced restaurant
Performs any cleaning tasks as required
Performs additional assignments or miscellaneous administrative duties as assigned by managers
Actively exhibit a commitment to support a diverse and inclusive work environment
Other duties as assigned
QUALIFICATIONS
High school diploma or equivalent
Prior customer service experience
Ability to operate Table Management Software and Point of Sale systems
Ability to lift and manage up to 20 lbs. (during various times throughout shift) and stand for long periods of time.
SKILLS
Excellent communication skills (verbally interacts with management, servers, team members, and guests)
Must be able to read, write and determine wait time based on company's procedure
Must have excellent organizational skills and ability to multitask
Must have knowledge of workplace safety procedure
Reliability/Attendance: Impeccable
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, genetics, national origin, disability, or status as a protected veteran.
ALERT: Fraudulent Online Employment Scams
Always beware of online scams involving job offers! FIFCO USA does not make employment offers via social media or private messaging. Unfortunately, scammers have tried to collect and steal personal and confidential data by impersonating company employees. To protect yourself, never share your personal information through an insecure source online. FIFCO USA will never request any form of payment or payment information during the employment process.
For more information on this topic and helpful fraud prevention tips, please visit the FBI website at fbi.gov.