NY Tourism Jobs

Job Information

Legends Hospitality Merchandise Associate in Orchard Park, New York



Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.


The Merchandise Associate is responsible for providing quick and efficient service to guests in a variety of duties relating to a retail store service experience including recording transactions and collecting payment with a point of sale system, stocking fixtures and providing a Legendary experience.


  • Properly records all transactions via the point of sale system and informs guests of amount owed

  • Collects the proper money for transaction; processes credit card or collects cash and determines correct change for guests

  • Accounts for all transactions; maintains accurate cash count and balance banks at end of shift

  • Provides customer service to guests by being knowledgeable and enthusiastic about the products available for purchase

  • Suggest additional items to customers, as appropriate

  • Ensure that all fixtures are clean, stocked and tidy to deliver a full service

  • Maintains a clean and organized workspace so that partners can locate resources and products as needed

  • Ensure that the correct close down procedure is followed: all areas of the store are to be left clean, tidy and secure, ready for the next day’s service

  • Assist with daily, weekly and month inventory as needed

  • Provide guidance to inclusive of retail options and general information


To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Excellent guest service skills

  • Ability to work in fast-paced environment

  • Basic math skills; ability to accurately count change and balance bank

  • Ability to work long hours and flexible shifts including: mornings, nights, weekends and holidays

  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

  • Ability to transport up to 50 lbs on a continuous basis

  • Willingness and drive to exceed the guest expectations

  • Ability to effectively listen and take direction from supervisor

  • Ability to be on your feet for long hours

  • Ability to bend and squat

  • Ability to work independently or in a team during set up and to get tasks done quickly

  • Ability to communicate effectively with management and guests

  • Ability to work all major events, including: extended hours, nights, weekends, and holidays

  • Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training


Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.


Location: On site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.