NY Tourism Jobs

Crewmember (Part-Time) TH 5246

Job Details

Level

Entry

Job Location

Tim Hortons Massena - Massena, NY

Position Type

Part Time

Education Level

None

Salary Range

$16.00 - $17.50 Hourly

Travel Percentage

None

Job Shift

Any

Job Category

Franchise

Description

JOB SUMMARY:

As a Tim Hortons crew member, you are also a member of Tarbell Management Group. You will conduct business according to the details of your job description and the employee manual, making the customer our # 1 priority. As a member of the Tim Horton/TMG Team you will be required to live and breathe our mission to seize opportunity, lead with passion and be the absolute best.

ORGANIZATIONAL MANDATES:

Customer Service

• Demonstrates that customer service is his/her number one priority

• Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank-you

• Responds to customers in a friendly manner with an appropriate sense of urgency

• Suggests products, combos or sizes appropriately

• Resolves customer concerns and complaints in a friendly manner

• Keeps the front counter/drive thru area clean, stocked and ready for rush periods

• Follows proper order taking and cash procedures (using in-house POS system)

  Policies & Procedures

• Follows all store policies and procedures (e.g. cash handling procedures, hand washing, back door policy, break policy, injury & illness reporting policy)

• Reports all accidents, unsafe conditions and security incidents to management

• Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy

• Follows all production policies and procedures on a consistent basis (glaze, pastries, etc.)

• Only operates equipment if properly trained and in accordance with applicable laws

• Arrives at the store at the scheduled time and prepared to work. Follows all break/meal period rules, minimizes absences/tardiness and follows all applicable call-in/call-off procedures

  Operations

• Always follows Tim Hortons standards and guidelines when preparing product for our customers

• Always records coffee times on the pots, and discards expired coffee

• Prepares soups, sandwiches, bagels and accompaniments as required, following the order monitor to ensure accuracy of each order

• Minimizes food waste and ensures freshness by making smaller quantities of food more often throughout the day and records baked items and waste on the production sheet

• Responds to showcase needs with an appropriate sense of urgency

• Adheres to product shelf life and minimum quantity standards

• Receives deliveries and ensures that the temperature, quality and dates of the received products are correct

• Supports a clean dining/baking environment through regular clean up

• Regularly takes temperatures of the required product, fridges and freezer and records information in the Time & Temperature Log

• Follows proper hand washing techniques and all sanitation guidelines

• Other duties as required

  Teamwork

• Works together with our team members, demonstrating proficient interpersonal skills, to provide the best possible service to our customers

• Displays and maintains positive behaviors toward job and company.

• Helps to create a positive, harassment-free and discrimination-free work environment

• Reacts positively when asked to perform a special task or assignment

  Performance Indicators

• Completion of AF TIMS-i training program

• Speed of Service-shift targets

• Cash till balanced for shift

• Customer satisfaction & comments

• Successful completion of Shop Inspections that include guest surveys, front of house surveys, back of house surveys and food safety survey.

  This job description in no way states or implies that these are the only duties to be performed by this employee. He or She will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

Qualifications

BEHAVIORAL CHARACTERISTICS:

• Must have exceptional interpersonal and communication skills.

• Must have the ability to interact with all levels of employees and customers, both directly, and over the telephone.

• Must consistently represent the Tim Hortons and TMG in a positive manner.

• Must be respectful of the professional boundaries (no drama).

  QUALIFICATIONS:

• Previous customer service/baking experience considered an asset

• Reliability and ability to work flexible hours

• Strong communication and interpersonal skills

• Ability to adhere to policies/procedures/standards (written and oral)

• Able to operate effectively as part of a team in a fast paced environment

• Ability to make correct change (basic mathematical skills)

  Postural & Physical Demand Requirements

• Frequent reaching above waist, chest and shoulder level as well as below waist level

• Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger controls etc,)

• Continuous standing on tiled surfaces for all tasks

• Frequent hip flexion while walking for all tasks

• Frequent lifting of boxes of supplies / Products weighing from <5 50 lbs vertically from floor to knuckle height

• Occasional lifting of milk crates weighing between 5 30 lbs vertically from floor to knuckle height, knuckle to shoulder height or from fridge to counter height

• Frequent exposure to cold/ below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

  CONCLUSION:

  This job description will give you a guideline to use to help ensure your success in your position. Tim Hortons and Tarbell Management Group are committed to ensuring customer and employee satisfaction. In light of your customers or Tim Hortons or TMGs needs we may change or alter some of the responsibilities of a position in order to accommodate our business success.