Job Information
Living Legends Health Admissions Concierge in HAMBURG, New York
Description
Admissions Concierge
SHIFT: Full-Time
Rate of Pay $17.00
About Us: At Autumn View Nursing and Rehab we pride ourselves on delivering exceptional care and creating a welcoming environment for residents and their families. Our mission is to provide compassionate care and support while fostering a positive experience for everyone who walks through our doors. We are looking for an enthusiastic, organized, and empathetic individual to join our team as an Admissions Concierge and help make every first impression a lasting one.
Position Summary: As the Admissions Concierge, you will be the face of our center, guiding prospective residents and their families through the admissions process with warmth, professionalism, and a solution-focused approach. Your role will be pivotal in ensuring a seamless, supportive, and positive experience from the moment families reach out to us until admission is complete.
Key Responsibilities:
First Point of Contact: Welcome prospective residents and families with empathy and professionalism in person, over the phone, or via email.
Admissions Coordination: Guide families through the admissions process, including facility tours, documentation, and eligibility verification.
Customer Service: Address questions and concerns with clarity and compassion, acting as a liaison between families and the care team.
Collaboration: Work closely with the admissions, clinical, and administrative teams to ensure a smooth onboarding experience.
Follow-Up: Maintain ongoing communication with families and residents throughout the admissions process to ensure satisfaction and address any needs.
Maintain Records: Accurately input and update admissions information in the facility’s database.
Qualifications:
High school diploma or equivalent (Associate degree preferred).
Previous experience in customer service, healthcare, or admissions is a plus.
Exceptional interpersonal and communication skills, both verbal and written.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite and experience with electronic medical records (EMR) systems is preferred.
Empathy, patience, and a genuine passion for helping others.
What We Offer:
Competitive pay.
Comprehensive benefits package, including health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for professional growth and development.
A supportive and welcoming team environment.
If you are a compassionate and detail-oriented individual who thrives in a fast-paced environment and wants to make a difference in the lives of others, we encourage you to apply! Please submit your resume and cover letter through [Indeed/Online Application Portal].
[Skilled Nursing and Rehab Center Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join our team and be part of a community that cares!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)