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Since 1920, New Era has been hand-crafting the finest headwear and apparel in the world. New Era employees are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand. Every day at New Era is a new experience because we are redefining what it is to be a lifestyle brand.

This family-owned business was built on the hard work and dedication of our employees. The creativity, innovation, and passion our teams of people around the globe bring every day have made New Era what it is today.

Apply to join New Era's team!

Position Summary:The Part-time Retail Flagship Sales Associate provides the highest level of customer service and store standards. In this role, the PT Sales Associate takes in active role in educating customers and recommending product based on their needs which includes, listening to customers, making recommendations and genuinely connect with the customer. Our goal is to deliver an unforgettable customer experience and make a New Era customer for life.

Responsibilities:

• Provide superior level of prompt, efficient and courteous customer service
• Use best judgment in all customer service matters and to quickly resolve and address any customer complaints
• Accurately process sales by processing cash, credit cards and correctly operate the point of sale system
• Maintain store and product layout
• Perform all regular cleaning duties and tasks
• Contribute to team efforts and attended all training sessions
• Participate in store events
• Be collaborative, dependable and respectful; communicate positively regarding store management and company strategies
• Perform physical inventory and follow all inventory procedures
• Maintain store stock levels on floor and in backroom
• Keeps all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities:

• Passion for the New Era brand the product we design
• Benchmark customer service and brand skills
• Ability to take and give clear directions and set expectations
• Problem solving ability
• Self-Motivated
• Ability to work within teams and desire to be help build and be part of the store culture
• Ability to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention
• Ability to reach overhead, bend squat, kneel, carry product necessary for customer service, inventory restocking and store merchandising
• Ability to walk up and down stairs, carry boxes, product and other necessary store related items
• Ability to perform regular store maintenance: sweep, vacuum, empty trash, clean
• Ability to safely lift 50 lbs
• Comfortable climbing ladder

Education and Experience:

• High school Diploma or GED Required. Additional experience will be considered in lieu of degree
• One (1) to Three (3) years of experience working within a retail setting

Travel Requirement:

• 0% to 5%; domestic and/or global

New Era Cap Co., Inc. is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws. The salary range for this posted position is $14.50 - $15.50 per hour and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

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