Job Information
Uniland Development Company Housekeeper in Buffalo, New York
Department
Housekeeping
FLSA Status
Non-Exempt
Reports to:
Executive Housekeeper
Supervises:
N/A
Job Summary
The housekeeper will perform any combination of light cleaning duties to maintain overall cleanliness of assigned hotel suites, rooms, and other areas as assigned. Duties may include but are not limited to making beds, replenishing linens, cleaning rooms and halls, and vacuuming.
Essential Functions:
% Time Spent
Cleaning suites, rooms, and other areas as assigned so that health and safety standards within the specified timeframe, which includes:
Making beds, dusting, vacuuming and washing windows/tracks
Using vacuum cleaners and shampooers to clean rugs, carpets, upholstered furniture, and draperies
Wiping down counters, coffee tables, side tables and other furniture
Thoroughly cleaning bathrooms, showers, toilets, bathtubs, sinks, flooring, and countertops
Remove all trash from room, empty trash cans, place in larger bag(s), and deliver to designated area
Reporting rooms as cleaned and available
70%
Supply and equipment management:
Replenish or replace supplies in rooms, such as drinking glasses, linens, writing supplies, shower curtains and other bathroom items
Maintain maid cart for all cleaning products, supplies, and equipment (such as proper functioning of vacuum by changing the bag as needed)
Report, turn in and log all lost and found items
25%
Guest services:
Greet or acknowledge guests immediately and politely
Respond to special requests and questions by guests, providing extra amenities in a timely manner
Provide customer service to guests, including information about hotel services, activities and local attractions, or directing the guest to the front desk for more information
5%
Other Duties and Responsibilities:
Returning items such as luggage carts, large bags of linen, cots, or baby cribs to the designated area
Report and assist with maintenance deficiencies, safety hazards, accidents, or injuries
Follow Personal Protective Equipment (PPE) requirements, and report any defective, damaged or lost PPE including equipment that does not fit properly to management
Follow all safety procedures and be able to recognize and act in emergency situations
Ensure uniform and personal appearance are clean and professional
Maintain a hospitable service atmosphere at all times
Education and Experience:
High School Degree or equivalent preferred
6 months of housekeeping or janitorial services preferred
Knowledge, Skills & Abilities:
Ability to arrive to work on time when scheduled
Ability to learn, follow and enforce standards for cleanliness with exceptional attention to detail
Physically able to move large objects such as: carts, large bags of linen, ironing board
Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
Strong customer service orientation
Organization and time management, ability to consistently manage workload as assigned
Ability to read and recognize suite numbers
Effectively communicate with guests and team members verbally or in written form
Ability to operate in a 7-day per week, 24-hour per day business setting
Physical Demands & Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Constant standing and walking
Constant reaching and grasping with hands and arms, stooping, kneeling, crouching, or crawling
Constant lifting 50+ pounds, and pushing/pulling 100+ pounds
Constant near and far vision required
Frequent exposure to cleaning chemicals
Occasional climbing of stairs
Occasional speaking and listening required
At Uniland Hospitality we are committed to providing equal employment opportunities to all employees, interns, and applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, marital status, veteran status, disability, or any other protected category under applicable federal, state, or local law.