Job Information
Inns of Aurora Event Server in Aurora, New York
$18.00-$20.00 hourly depending on experience.
INNS OF AURORA, LLC CORE VALUES
While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:
• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others
Position Purpose:
Under the Events Manager, the Event Server is responsible for set-up, execution, and break-down of all Inns of Aurora events and to assist guests to create a satisfying and luxurious experience.
Responsibilities/Duties/Functions/Task:
Set up event space as outlined in the Banquet Event Order
Set tables prior to guest arrival with appropriate utensils, table cloths, condiments etc
Restock all stations
Understand and be able to articulate the specific food and beverage menu for every event
Check identification for guests to verify age requirements for purchase of alcoholic drinks
Interact with guests in a poised and professional manner.
Ensure the needs of all guests are met while navigating throughout the event area.
Consistently monitor guest satisfaction through regular check-ins.
Serve water, coffee and tea to guests
Prepare cocktails according to customer orders and deliver them to guests, or deliver order to bartender
Run food from kitchen with trays or by hand, as needed
Ensure the timely completion of all side work and daily cleaning tasks.
Adhere to cleaning duties required at end of shift
Retrieve plates and glasses from tables and transport them to the kitchen during meal services.
Report all issues in the dining area to management team
Maintain the cleanliness of the service area
Attend all required training and meetings.
Maintain a positive and helpful attitude with all guests. and Inns of Aurora employees
Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
Follow guidelines and expectations as stated in the employee handbook
Other duties, as assigned
Requirements
Must be flexible in scheduling and have open weekend availability
Excellent verbal communication skills
Ability to multi-task effectively under fast-paced working conditions
Ability to maintain neat, professional and clean appearance and practices
Ability to work while standing for long periods of time
Ability to work in a team environment with other servers, host, bartenders, chefs and other Inns of Aurora employees
Ability to adhere to proper food regulation standards and health and safety standards
High level of professionalism and passion for the hospitality industry
Flexibility pertaining to guest needs and hourly schedules
TIPS certifications; will train as needed
PREFERENCES
High school or college level degree
Previous customer service, banquet/events/catering serving or fine-dining serving experience
Knowledge and understanding of workplace safety procedures
Local wine, food and fine-dining knowledge
Benefits
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.